Web + Marketing Customer Satisfaction Survey For Hiilite Clients

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Customer Satisfaction Survey

Company Name (optional)
Which services has Hiilite provided for you?*
- Strategy/Consulting
- Brand
- Website
- Graphic Design
- Marketing
- Photography/Videography
How likely is it that you would recommend Hiilite to a friend or colleague?*
Not At All Likely Extremely Likely
Why would you/would you not recommend Hiilite?
Overall, how satisfied or dissatisfied are you with our company?*
Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied
What can we do better?
Which of the following words would you use to describe our services? Select all that apply.*
- Reliable
- High quality
- Useful
- Unique
- Good value for money
- Overpriced
- Impractical
- Ineffective
- Poor quality
- Unreliable
How well do our services meet your needs?*
Not at all well Not so well Somewhat well Very well Extremely well
How can we improve our services?
How would you rate the quality of your business strategy/consultation?*
Very low quality Low quality Neither high nor low quality High quality Very high quality
How would you rate the quality of your brand?*
Very low quality Low quality Neither high nor low quality High quality Very high quality
How would you rate the quality of your website?*
Very low quality Low quality Neither high nor low quality High quality Very high quality
How would you rate the quality of your marketing?*
Very low quality Low quality Neither high nor low quality High quality Very high quality
How would you rate the quality of your photography/videography?*
Very low quality Low quality Neither high nor low quality High quality Very high quality
How responsive have we been to your questions or concerns about our services?*
Not at all responsive Not so responsive Somewhat responsive Very responsive Extremely responsive
How can we improve our responsiveness?
How likely are you to purchase any of our services again?*
Not At All Likely Not so likely Somewhat likely Very likely Extremely Likely
Why would you/would you not purchase services again?
Do you have any other comments, questions, or concerns?
Do you want to be contacted regarding your comments?
- Yes
Name
First Last
Email
Phone

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Hiilite

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Kelowna, BC, V1Y 8T8,
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(888) 303-3444

Local Markets

_Kelowna:
(778) 436-8795
_Vancouver:
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_{Los Angeles:}
(888) 303-3444
_Calgary:
(403) 406-2190
_Toronto:
(778) 436-8795

Hiilite Web Design + Marketing + SEO

Name*
Email*
Phone*
Type of Project*
Budget*
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Phone
This field is for validation purposes and should be left unchanged.

General Requests

Name(Required)

Business Name(Required)

Email(Required)

Phone

Are you an ongoing/retainer client?(Required)

Yes

I'm not sure

Please note that if this request falls outside of your available retainer hours we will provide a quote before moving forward.

Please note, you will be billed at our hourly rate of $110. Any request exceeding $500 will we quoted and require sign off.

Become an ongoing client

Please select the appropriate level of urgency.
Hiilite reserves the right to re-prioritise your request based on its content and our teams' current workload.

Low: I need this done in the next few days.

Medium: I need this done within 24 to 48 hours.

High: I need this done by end of day.

Red Alert: I need this done immediately. In this instance, please call out office

Requests marked as High, received after 2 pm, may be pushed to the next day depending on current workload.

Urgency of your request(Required)

Low

Medium

High

Red Alert!

Please note, you may be quoted for an additional rush charge.

How Can We Help?(Required)

I need Marketing Work

I need Design Work

I need Content Work

I need Website Work

I have a billing question

Other

Subject(Required)

Details(Required)

Please describe your request. Provide as much detail as possible.

Upload relevant files

Required documents, screenshots, examples, etc

Drop files here or

Max. file size: 512 MB.

Terms and Conditions

By clicking I Agree below and submitting this form you indicate that you agree to the following:

1) If you have an active, ongoing retainer with Hiilite, your request will be taken out of this month's budget. If your request exceeds your allotted hours, you will be billed at our hourly rate of $130/hour.

2) If you do not have an ongoing retainer, your request will be billed at our standard hourly rate of $145/hour with a one hour minimum.

3) If your payment information is on file, you will be billed automatically.

4) Any request that would exceed $500 will be quoted and require sign off before work begins.

Terms and Conditions(Required)

I Agree

CAPTCHA

Name*
First Last
Company Name
Email*
Phone*
Website
Are you a new, existing or former Hiilite client?*
- New Client
- Existing Client
- Former Client
Tell us a bit about your business*
Who is your project manager?*
CAPTCHA

Get In Touch

Contact our team by filling out this form

Name*
Company
Phone Number*
Email*
How Can We Help?*
What Do You Need Help With?
- Select All
- Strategy
- Branding & Identity
- Graphic Design
- Social Media (Marketing and Management)
- SEO & SEM (Organic Google and Pay Per Click Ads)
- Website Design & Updates
- Videography
- Photography
What's Your Project Budget?
How did you hear about us?*
- Google search
- Advertisement
- Referral
- Word of mouth

Contact Support

Contact our support department by either filling out this form or emailing [email protected]

Company*
Name*
First Last
Email*
Phone*
In case we need to contact you for more details.
Website*

Company website, or link to exact page with issue.
Subject*

(ex. Website Error)
Priority*
Low: can be done in the next few days
Medium: 24 hour turnaround
High: Needs to be done by end of day
RED ALERT!: You should probably call us

While we can not guarantee your ticket will be completed in the time frame you have selected, we will do our best to accommodate your request. Your ticket will be reviewed and scheduled based on needs, urgency and our current workload.
Requests marked as High, received after 2 pm, may be pushed to the next day depending on current workload.
Please describe your issue or request in detail.*
Also, if you know who your regular developer is, you can request them here and we will do our best to accommodate based on their current queue.
If you are experiencing an error, please include steps to replicate as well as your device and browser. If you are using Internet Explorer, please include the version.
Relevant documents
Upload any file needed to complete your request such as images, pdf, etc.
If you are getting an error message, please include a screenshot.
Drop files here or

Max. file size: 512 MB.
Terms and Conditions
By clicking I Agree below and submitting this form you indicate that you agree to the following:

1) If you have an active, ongoing retainer with Hiilite, your request will be taken out of this month's budget. If your request exceeds your allotted hours, you will be billed at our hourly rate of $130/hour.
If you only have hosting with Hiilite, only hosting related support will be covered at this rate. All other support will be billed in accordance with section 2.

2) If you do not have an ongoing retainer, your request will be billed at our standard hourly rate of $145/hour with a one hour minimum.

3) If your payment information is on file, you will be billed automatically.

4) Any request that would exceed $500 will be quoted and require sign off before work begins.
Terms and Conditions*
- I Agree
CAPTCHA

Search Engine Optimization

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This Is Hiilite

Meet Our People

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Customer Satisfaction Survey

Hiilite

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Main Office

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Local Markets

Terms and Conditions

Terms and Conditions