Web + Marketing Customer Satisfaction Survey For Hiilite Clients

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Customer Satisfaction Survey

Company Name (optional)
Which services has Hiilite provided for you?*
- Strategy/Consulting
- Brand
- Website
- Graphic Design
- Marketing
- Photography/Videography
How likely is it that you would recommend Hiilite to a friend or colleague?*
Not At All Likely Extremely Likely
Why would you/would you not recomment Hiilite?
Overall, how satisfied or dissatisfied are you with our company?*
Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied
What can we do better?
Which of the following words would you use to describe our services? Select all that apply.*
- Reliable
- High quality
- Useful
- Unique
- Good value for money
- Overpriced
- Impractical
- Ineffective
- Poor quality
- Unreliable
How well do our services meet your needs?*
Not at all well Not so well Somewhat well Very well Extremely well
How can we improve our services?
How would you rate the quality of your business strategy/consultation?*
Very low quality Low quality Neither high nor low quality High quality Very high quality
How can we improve our services?
How would you rate the quality of your brand?*
Very low quality Low quality Neither high nor low quality High quality Very high quality
How can we improve our services?
How would you rate the quality of your website?*
Very low quality Low quality Neither high nor low quality High quality Very high quality
How can we improve our services?
How would you rate the quality of your marketing?*
Very low quality Low quality Neither high nor low quality High quality Very high quality
How can we improve our services?
How would you rate the quality of your photography/videography?*
Very low quality Low quality Neither high nor low quality High quality Very high quality
How can we improve our services?
How responsive have we been to your questions or concerns about our services?*
Not at all responsive Not so responsive Somewhat responsive Very responsive Extremely responsive
How can we improve our services?
How likely are you to purchase any of our services again?*
Not At All Likely Not so likely Somewhat likely Very likely Extremely Likely
Why would you/would you not purchase services again?
Do you have any other comments, questions, or concerns?
Do you want to be contacted regarding your comments?
- Yes
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First Last
Email
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Hiilite

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115-1690 Water Street
Kelowna, BC, V1Y 8T8,
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_Kelowna:
(778) 436-8795
_Vancouver:
(604) 227-3622
_{Los Angeles:}
(310) 444-5556
_Calgary:
(403) 406-2190
_Toronto:
(437) 747-4336

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Name*
Email*
Phone*
Type of Project*
Budget*

Name*
First Last
Company Name
Email*
Phone*
Website
Are you a new, existing or former Hiilite client?*
- New Client
- Existing Client
- Former Client
Tell us a bit about your business*
Who is your project manager?*
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Get In Touch

Contact our team by filling out this form

Name*
Company
Phone Number*
Email*
How Can We Help?*
What Do You Need Help With?
- Strategy
- Branding
- Social Media & SEM
- Website & SEO
- Videography
- Photography
What's Your Project Budget?
How did you hear about us?*
- Google search
- Advertisement
- Referral
- Word of mouth

Contact Support

Contact our support department by either filling out this form or emailing [email protected]

Company*
Name*
First Last
Email*
Phone*
In case we need to contact you for more details.
Website*

Company website, or link to exact page with issue.
Subject*

(ex. Website Error)
Priority*
Low: can be done in the next few days
Medium: 24 hour turnaround
High: Needs to be done by end of day
RED ALERT!: You should probably call us

While we can not guarantee your ticket will be completed in the time frame you have selected, we will do our best to accommodate your request. Your ticket will be reviewed and scheduled based on needs, urgency and our current workload.
Please describe your issue or request in detail.*
Also, if you know who your regular developer is, you can request them here and we will do our best to accommodate based on their current queue.
If you are experiencing an error, please include steps to replicate as well as your device and browser. If you are using Internet Explorer, please include the version.
Relevant documents
Upload any file needed to complete your request such as images, pdf, etc.
If you are getting an error message, please include a screenshot.
Drop files here or

Max. file size: 256 MB.
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